Let us know as soon as possible! We will send you a replacement unit instantly.
What do I do if I receive a faulty item in my order?
I am unable to order a certain item, what do I do?
If an item cannot be ordered for whatever reason, please send us a message using the contact form on this page.
PRODUCT & STOCK
How can I purchase a gift voucher?
We currently do not offer to buy gift vouchers directly from our shop, we can however create a custom voucher for you. In order to buy a custom voucher please use the contact form on this page.
The item I want is out of stock.
If an item that you want is out of stock your best bet is to contact us using the contact form. We may have it available as a used model.
RETURNS AND EXCHANGES
What is your return policy?
If you are unhappy with the delivered product you can always return the item granted if you have a valid explanation of why you are unhappy with it.
How do I make a gift exchange?
If you bought a chair and you would rather have bought another model of Speedseats, you can always exchange it for the modle you want.
What do you do with used chairs that are returned?
We sell them as secondhand chairs at a reduced price.
When can I expect my refund?
When we receive the returned item we will refund as soon as possible.